Winning is not just a matter of pride, of course. It is also a habit. Unfortunately, losing can get to be a habit as well. When people are in the habit of losing, you won’t see fire in their eyes, only sand. If you want to light the fire, you have to begin by creating wins and celebrating wins— by making a big deal out of little victories and then building on the little victories to achieve bigger victories. It’s a way of putting fun in the workplace— literally. We throw parties and hold celebrations at the drop of a hat. What we’re really doing is creating a team.

In October 2019, Rick Hedden retired from SRC after 36 years. He was 59 years old. At the time, his shares in the company’s ESOP plan were worth seven figures. But the lessons he learned from playing the Great Game of Business over his career at SRC might be even more valuable. It helped him live his version of the American Dream. Here is his story.

Inspired to diversify their employee-owned business, Malco Products has revived an abandoned factory and its iconic brand from the bottom up. The U.S. has been bleeding manufacturing jobs for decades. Back in 1980, for example, more than one-third of men with a high school degree worked in the manufacturing sector . But those numbers soon began a rapid decline fueled by a combination of factors ranging from the rise in automation and rising competition with nations like China to an increase in the so-called “skills gap” that left many manufacturing jobs unfilled due to a lack of workers qualified to fill those openings. That’s why, today, manufacturing jobs make up about 8% of total employment , according to the Bureau of Labor Statistics.

As a grandfather to eleven beautiful grandchildren, I spend a lot of weekends out on the soccer and baseball fields watching these kids tear around. I think that’s why a scene from the movie Parental Guidance, starring Billy Crystal and Bette Midler, continues to stick with me. Billy, who plays a professional baseball announcer, is sitting in the stands, watching his grandson pitch for his Little League baseball team. The grandson rears back and throws a pitch, and the hitter swings and misses. Billy is ecstatic as he calls out, “Strike one!” Then, as the hitter swings through the second pitch, Billy yells out, “Strike two!” Now he’s really excited as the third pitch comes in, and, as the batter misses yet again, Billy stands up and calls, “Strike three! Yer outta there!” But nobody else seems to notice as the pitcher, catcher, and umpire all get back into position. That’s when Billy calls out to the umpire, “Hey, Blue, three strikes! He’s out!”

How One Business Owner Empowers Her Team To Think And Act Like Owners In 2006, Aimee Woodall set off from Georgia on a 2,190-mile adventure to hike the Appalachian Trail. Alone. Woodall was inspired to tackle the five-month trek a year earlier when she inadvertently struck up a conversation with a couple of hikers in the town of Hot Springs, NC. While Woodall, a native of Houston, Texas, wasn’t much of a hiker at the time, she wasn’t going to let that fact get in the way of beginning an epic adventure. “It’s my personality to dive into things in an extreme way,” says Woodall. “And I like the challenge of jumping into something cold turkey. I don’t let fear get in my way.”

The pandemic has forced all of us—coaches, teachers, pastors, business leaders, and even parents—to walk a very narrow line. On one hand, we all need to take every action we possibly can to keep our friends, neighbors, kids, and co-workers healthy and safe even as the virus continues to surge. On the other hand, we have to find creative ways to keep society functioning—without jeopardizing the health of each other.

Every October, we conduct our second sales-and-marketing meeting of the year (the first is held in June)—a ritual we’ve continued every year since 1983. The sales teams from each of our divisions make presentations to everyone inside the company—including our board of directors—and we ask our people to vote on their confidence in those plans. For us, this process—what we call High-Involvement Planning—is the lynchpin of how we build a true culture of engagement inside our business.

Manager or Monster? Across Emplify’s entire data set, the most common challenges we see are companies promoting top-performing employees into management and then leaving them to their own devices. Unfortunately, when they become managers, they lack support from the business to transform them into truly inspiring leaders. Instead, they fall back on antiquated management styles that sow disengagement among the people they manage. These old styles of management are directly opposed to what I believe it means to lead, and were the driving force behind me writing my new book, Lead Like a Human.

For owners of closely held, service-based businesses contemplating the total or fractional sales of their companies, attracting and retaining key employees is critical to creating and sustaining value for the long term. A service-based business faces the unique challenge of proving its continuing viability to a potential buyer since its assets are people. A business that can keep its best employees during and following a transaction will be much more likely to keep its customers, thus retaining its value.